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Free guide · 2026 edition FOR BEGINNERS

E-commerce: where do I start

You want to sell online but you don't know where to start. Legal status, platform, budget, tools, how to be found — here's the full roadmap I run with my clients, step by step, no jargon, no bullshit.

22 min read 16 chapters Updated mai 16, 2026
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What you'll learn

Six concrete things you'll know how to do

No business-school theory. Six practical skills you’ll apply to your project from week one.

01

Pick your legal status

Micro-entreprise, EI, SASU, EURL — understand the real differences in 5 minutes and pick the right one for your projected revenue, without paying EUR 400 to a lawyer.

02

Pick the right platform

WooCommerce, Shopify, PrestaShop, Wix, marketplaces — an honest comparison of the five real options in 2026, with my bias declared and the cases where each one wins.

03

Build a site that converts

Hosting, theme, essential plugins, page structure, Core Web Vitals performance. The vital minimum without a heavy page builder or a site that crashes.

04

Set up payment, shipping, VAT

Stripe, PayPal, 3x instalments, Colissimo, Mondial Relay, VAT exemption up to EUR 91,900, OSS for the EU. Every friction that kills conversion, dismantled.

05

Land your first sales

Starter SEO, Google Ads PMax, Meta retargeting, complementary marketplaces. When to switch on each lever, with what budget, and in what order.

06

Dodge the 10 classic traps

Emotional pricing, hidden shipping costs, copied T&Cs, no cart-abandonment flow, trying to scale before you've converted. The mistakes that sink 9 stores out of 10.

Your launch

From idea to first sales in 90 days.

Four sequential phases. Not a parallel checklist where you try everything at once — each phase unlocks the next.

01 D1-14

Validation

Market study, product choice, demand test via DM/local market. Target: 5 to 10 manual sales before any setup. If you can't get there, back to the drawing board.

02 D15-30

Setup

Legal status, domain + hosting, WooCommerce install, theme, essential plugins, payment, shipping, legal notices. The skeleton has to stand up.

03 D31-60

Content

Clean product photos, every product page written, About page, FAQ, first SEO blog post, GA4 + Search Console tracking. Soft launch to your network.

04 D61-90

Acquisition

First social channels running, Google Merchant Center, first Meta retargeting campaign (EUR 50/month), continuous optimisation. End-of-D90 target: 1-5 sales a week.

01

Before you start — the real questions

Selling online looks simple. Launching a store that's still standing 12 months later is much less so. Before you buy a domain, ask yourself these questions — they save months and thousands of euros.

  • Is there a market? Type your product into Google, Amazon, Etsy. If you find zero results, you're probably the first to think of it — or nobody wants it. If you find 500 established brands, competition will be tough but the market exists.
  • What angle makes you different? Not "cheaper" (you'll lose), not "higher quality" (everyone says it). Look for: geographic zone, cultural/community niche, ignored sub-segment, product expertise, after-sales service.
  • What's a realistic starting budget? Budget EUR 2,000 to 8,000 for a serious store in year 1 (initial stock + site + tools + first campaigns). Below that, you're patching things together; above it, you're accelerating.
  • How many hours a week? Minimum 10h alongside a job, 30h+ as a main activity. E-commerce is a trade — not passive income.
  • What's your walk-away threshold? Set it in advance: if after 6 months I haven't hit EUR X of monthly revenue, I pivot or I stop. Without a threshold, you bleed money without noticing.
02

Which legal status in France?

Question number 1 for beginners. The right answer depends on your projected revenue, your need to protect personal assets, and your tolerance for admin. The wrong choice can be undone, but costs EUR 200-500 to correct.

Micro-entreprise (auto-entrepreneur)

Ideal to start: set up in 30 minutes online, free, flat-rate contributions (12.8 percent of revenue for sales). Revenue cap EUR 188,700. No VAT up to EUR 91,900. Limits: no expense deduction, so unsuitable if you have heavy costs (stock purchases, ads, employees).

Sole proprietorship (EI)

Since 2022, the EI protects your personal assets by default. No revenue cap, real expense deduction, VAT from the first euro. Social contributions proportional to profit. A solid compromise if you exceed the micro but stay solo.

SASU

Simplified single-shareholder company: strong personal-asset protection, you're treated as a salaried employee (general scheme), ideal if you want to pay yourself a salary or bring in partners later. Setup ~ EUR 200-500 + mandatory accountant (~ EUR 1,200/year). Typically for revenue > EUR 80,000/year.

EURL

Single-shareholder limited company. You're TNS (non-salaried), social contributions lower than SASU but social protection weaker. A good option if you want to optimise contributions and salaried-style pensions aren't a priority.

03

Choosing your e-commerce platform

Five real contenders in 2026. None is universally better — the right choice depends on your catalogue, your technical comfort and how much customisation you need.

WooCommerce (WordPress)

Open-source, 100 percent yours, extremely customisable. Hosting cost EUR 10-30/month, no commission on sales. Medium learning curve. Ideal for catalogues of 10-2,000 products, content-heavy SEO and flexibility. This is what I recommend to 80 percent of my clients.

Shopify

Turnkey SaaS. Up and running in 1 day, EUR 39-399/month + commission on sales if you don't use Shopify Payments. Excellent for very high volume, international brands, non-technical teams. Limits: you rent your store, customisation via paid apps that stack up.

PrestaShop

French open-source, strong French community. More complex than WooCommerce, with a sizeable paid-module ecosystem. A good choice if you specifically want a French product and your supplier knows it well. Otherwise WooCommerce is more pragmatic in 2026.

Wix / Squarespace / Webflow

For very small catalogues (< 30 products) and a "showcase + shop" need. Real e-commerce limits: multi-currency, product feeds, advanced integrations. Avoid as soon as you want to scale seriously.

Marketplaces (no site)

Amazon, Etsy, Cdiscount, Vinted Pro. Fastest start, captive audience, zero acquisition headache. But: 8-20 percent commissions, you don't own the customer relationship, the platform can suspend you overnight. A solid complementary strategy, a terrible only strategy.

04

Domain name + hosting

Two structural decisions, made in 30 minutes. Get them wrong and you'll redo them 6 months later.

The domain name: short, memorable, easy to say on the phone. Avoid dashes, numbers and exotic extensions (.shop, .store) — stick to .fr or .com. Check availability on social networks at the same time: a domain free on .com but already taken on Instagram is dead.

  • Recommended registrars: OVH, Gandi, Hover. Avoid GoDaddy (aggressive upsells, poor support).
  • Cost: EUR 8-15/year for a standard .fr or .com. Never pay more than EUR 50 for a standard domain.
  • Activate whois privacy (anonymises your details in the public registry). Often free, sometimes +EUR 5/year.
  • Buy close variants (.com + .fr if you're taking .fr) to stop a competitor sniping you.

Hosting: performance matters enormously in e-commerce. A slow site loses 20-40 percent of conversions. Steer clear of low-end shared hosting (1&1, entry-level Hostinger) on a serious project.

WP-specialist (recommended)

Kinsta, WP Engine, o2switch (FR), WPX. EUR 25-100/month depending on volume. Excellent native performance, automatic backups, support that knows WordPress. The professional path.

Managed VPS

DigitalOcean managed, OVH VPS. EUR 15-40/month. More technical but more flexible and cheaper long-term if you have a dev to hand.

Quality shared

o2switch (single EUR 7/month plan, unlimited, FR), Infomaniak. The best value for money in France to get started. You can stay there comfortably up to 50-100 orders/day.

05

Building the store: technical essentials

You don't need to be a developer. But a few fundamental technical choices from day one save you painful rebuilds 12 months later.

  • Theme: pick a proven, lightweight theme. Astra, Kadence or GeneratePress for free; WoodMart, Flatsome or Blocksy for premium. Avoid "all-in-one" themes stuffed with features you'll never use.
  • Essential plugins (and only these): WooCommerce, Yoast SEO or Rank Math, Complianz (GDPR), WP Rocket (cache), UpdraftPlus (backups), Wordfence (security). 6 plugins cover 80 percent of stores.
  • Site structure: Home -> Categories -> Products -> Cart -> Account -> Legal notices / T&Cs / Privacy / Shipping & returns / Contact / About / Blog. That's it.
  • Performance: target mobile PageSpeed >= 80, LCP < 2.5s. Without it, your paid campaigns burn cash and your SEO plateaus.
  • Mobile first: 70-85 percent of your traffic will be mobile. Test on your phone after every major change, not just on desktop.
06

Photographing your products (no studio)

Product photos are THE variable that separates an amateur shop from a serious one. More than site design, more than copy. And you don't need a EUR 10,000 budget to do it right.

  • Minimal setup: a recent smartphone (iPhone 12+, Pixel 6+, Samsung equivalent), natural light from a north-facing window (never direct sun), a plain backdrop (kraft paper, white wall, black sheet).
  • Format: square (1:1) for product pages, vertical (4:5) for social. Minimum resolution 1500 x 1500 px. WebP format for weight.
  • 5 compulsory angles per product: front, back, profile, detail (texture, label, finish), product in context (worn or in situation).
  • Consistency beats perfection. 50 products photographed the same way are worth more than 10 perfect photos and 40 mismatched ones.
  • Free / cheap tools: remove.bg (neutral background), Lightroom Mobile (retouching), Canva (mockups), Photopea (free Photoshop alternative), upscale.media (enlarge without pixelating).
07

Payment & shipping

Two terminal frictions. 70 percent of cart abandonments come from a bad choice here, not from price.

Payment side: Stripe is the 2026 standard. Set up in 1 day, 1.4 percent + EUR 0.25 per European card transaction, native WooCommerce integration via the official plugin. Add PayPal alongside — some customers only pay that way. Optionally Apple Pay / Google Pay (free via Stripe), and for carts > EUR 100, a 3x instalment option via Klarna, Alma or Oney lifts conversion by 8-15 percent.

Shipping side: never underestimate the impact. Free shipping is still conversion lever #1. If your margin doesn't allow free shipping, set a threshold ("free shipping over EUR 39") and display it everywhere — it's also an AOV lever.

Light parcels (< 1 kg)

La Poste Lettre Suivie or letter-box Colissimo: EUR 3.90 to 6 depending on weight. 48-72h delivery. Works for almost anything (cosmetics, jewellery, small accessories).

Medium parcels

Mondial Relay (pickup point) is still the cheapest: EUR 4.50 to 6 up to 5 kg, very popular with urban customers. Home Colissimo EUR 6-9. Chronopost for urgent delivery.

Bulky / fragile

GLS, Colis Privé, DPD with insurance. EUR 12-30 depending on zone and weight. Always take out insurance above EUR 80 of value.

International

Colissimo International, Mondial Relay Europe, or a forwarder like Shippo / Sendcloud for real-time comparison. For Switzerland, watch the 5 CHF VAT threshold — any order > 65 CHF goes through customs clearance.

08

VAT & accounting — the basics

The subject everyone avoids. Five points so you don't slip up.

  • VAT exemption regime: valid up to EUR 91,900 of revenue for sales. You don't charge VAT to your customers (price advantage), but you don't reclaim it on purchases (disadvantage if you have heavy costs).
  • Above the threshold: automatic switch to the standard regime. You charge 20 percent VAT to French customers, monthly or quarterly returns depending on revenue. Accountant strongly recommended from this point.
  • EU sales: OSS (One-Stop Shop) rules. Beyond EUR 10,000 of cumulative EU revenue, you charge the buyer's-country VAT. Quarterly declaration on impots.gouv. Not optional.
  • Non-EU sales: export, 0 percent VAT for non-EU customers. But customs/import is on them — handle it upfront via DDP (you pay) or DAP (the customer pays).
  • Accounting: Indy, Pennylane or Tiime for the self-employed (EUR 60-100/month). A human accountant from EUR 50,000 of revenue, EUR 800-1,500/year for a simple store.
10

SEO: getting found for free

The cheapest and most durable growth channel. But it takes 6 to 18 months to bear fruit. Start early — it's the best "positive" debt you can accumulate.

  • Keyword research: start with Google Keyword Planner (free), Ubersuggest, Ahrefs Free, Keywords Everywhere. Aim for 100-1,000 searches/month with low competition before going for the top.
  • Site architecture: one page = one search intent. A "women's hiking shoes" category distinct from "women's urban walking shoes". Fuzzy targeting kills SEO.
  • Product page SEO: unique H1, original description >= 300 words (not the supplier's spec sheet), 5-10 photos with alt text, Product schema, product FAQ, customer reviews.
  • Blog: 2 to 4 articles a month minimum on the queries your customers type BEFORE buying. Not "our new range" — rather "how to choose X", "what size for Y", "Z buying guide".
  • Backlinks: quality beats quantity by a mile. 5 links from relevant sites in your sector > 200 links from junk directories. Budget 12-24 months to build decent authority.
12

Marketplaces: should you go for it?

Amazon, Etsy, Cdiscount, Vinted Pro, ManoMano. Massive audience, instant launch, but strict conditions. Worth considering depending on your product.

Amazon

#1 audience in France. 8-15 percent commission + EUR 39/month (Pro plan). FBA (Fulfillment by Amazon) adds EUR 3-5 per parcel but unlocks Prime — almost mandatory to sell. Fierce price competition. Ideal for standardised products, bad for differentiated ones.

Etsy

Niche: craft, vintage, personalised, creations. EUR 0.20 listing fee + 6.5 percent commission. Qualified audience ready to pay for unique items. Excellent complementary channel if your product fits.

Cdiscount, Fnac, Rakuten

Solid general French audience. 6-15 percent commissions. Looser categorisation than Amazon. Worth testing if Amazon caps you on certain categories.

Vertical (ManoMano, Spartoo, Mirakl)

Specialised marketplaces (DIY, footwear, etc.). Smaller but ultra-qualified audiences. Often the best ROAS if your catalogue maps tightly to the vertical.

13

Analytics & tracking: measuring what matters

You can't optimise what you don't measure. Install the right stack in week one — reinstalling 6 months later on top of 200 orders of history is painful.

  • Google Analytics 4 (free, mandatory): sessions, traffic sources, journeys, conversions. Configure the "purchase", "add to cart", "begin checkout" and "lead form" conversions.
  • Google Tag Manager: centralises your tags (GA4, Meta Pixel, Google Ads conversions, TikTok, Hotjar...). Saves you editing code every time you add a tool.
  • Google Search Console: Google rankings, queries, technical issues (indexing, mobile, speed). Check every 2 weeks.
  • Google Merchant Center: if you run Shopping / PMax. Watch feeds, disapprovals, policies.
  • Meta Pixel + Conversion API: essential if you spend on Meta. The client-side pixel has lost a lot of accuracy since iOS 14 — CAPI restores 30-50 percent of the signal.
  • Hotjar or Microsoft Clarity (free): session recordings, heatmaps. Invaluable for understanding WHY visitors don't buy.
14

Customer service & reviews — the differentiator

With identical catalogues, the customer picks the best-rated merchant. And they come back to the one who replies fastest. It's as simple as that.

  • Reply time: target < 12h on weekdays, < 24h at weekends. An email left for 48h costs the order in 60 percent of cases.
  • Channels: pro email, contact form, and ideally WhatsApp Business (younger generations 18-35 buy after asking 2 questions on WhatsApp first).
  • Review pipeline: automatically send an email 7 days after delivery with a Trustpilot, Google Reviews or Avis Verifies link. Lean towards Google reviews if you also have a physical presence.
  • Negative review replies: ALWAYS. With empathy, no aggression, offering a solution. A 1-star review handled well converts better than a standard 5-star review, because future customers read negative reviews to gauge your attitude.
  • Product FAQ + clear returns policy: 30-40 percent of customer questions come from obvious info missing on the site. These messages are lost money (your time + the customer's doubt).
15

Your 90-day roadmap

All the theory is worth nothing without execution. Here's a realistic roadmap, week by week, to go from an idea to a store that sells in 3 months.

Day 1 -> 14 · Validation

Market study (competitors, prices, demand). Define product, price, positioning. First sales prototype: Instagram pre-order, local market, DMs. Target: 5-10 manual sales to validate demand. If you can't reach 5, back to the drawing board.

Day 15 -> 30 · Setup

Legal status. Domain + hosting. WooCommerce + theme + essential plugins install. Payment (Stripe), shipping, VAT setup. First product pages (5-10 max — don't wait for perfection). Legal notices / T&Cs / GDPR.

Day 31 -> 60 · Content

Clean product photos. Every product page written (descriptions >= 300 original words). About page, FAQ, shipping & returns. GA4 + Search Console tracking. First blog article. "Soft" launch: send the link to your network, gather first UX feedback.

Day 61 -> 90 · Acquisition

First social accounts running (Instagram + one other depending on audience). Google Merchant Center registration, first validated feed. First Meta retargeting campaign (EUR 50/month). Continuous optimisation against the data (conversion rate, sources). End-of-D90 target: 1-5 sales a week.

16

Traps to avoid

Ten mistakes I see on 9 stores out of 10 during audits. Save yourself 6 months by ducking them from the start.

  • Wanting a perfect site before the first sale. -> Launch at 70 percent, iterate on real data.
  • Too many plugins, heavy page builder. -> Slow site, conversion collapse, SEO blocked.
  • No tracking or broken tracking. -> You spend on ads without knowing what converts. First thing to verify, every time.
  • Inconsistent product photos. -> The site looks amateur even with good products.
  • Emotional pricing ("I'd like to earn EUR 30 per sale"). -> Cost it properly: product + shipping + packaging + commissions + returns + ads. Target margin 60 percent minimum to have breathing room.
  • Shipping costs hidden until the last step. -> Cart-abandonment cause #1. Show them clearly from the product page.
  • T&Cs copy-pasted from another store. -> Real legal risk. EUR 100 for a pro template vs a EUR 3,000 dispute.
  • No cart-abandonment flow. -> 30-40 percent of potential sales are sitting there, at EUR 0.03 per email via Klaviyo, Brevo or OmniSend.
  • Trying to launch in 5 languages / 10 countries from day one. -> Master 1 market first. International duplicates; it doesn't get guessed.
  • No pause, no measurement. -> Every 30 days, open GA4, Search Console and your accounting. If you avoid those numbers because they're disappointing, you'll never optimise.
The starter pack

All the tools to launch properly.

My recommended stack to launch in 2026. Total monthly budget: €20–50 depending on options.

WordPress + WooCommerce CMS
o2switch French hosting
OVH · Gandi Domain
Stripe · PayPal Payment
Mondial Relay · Colissimo Shipping
Yoast SEO · Rank Math SEO
Complianz GDPR
Indy · Pennylane Accounting
GA4 + Search Console Analytics
WP Rocket Performance
Brevo · Klaviyo Email
Make + Claude Automation
Why this guide

Three reasons to trust it.

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Want to go faster?

This roadmap takes 3 months solo, 6 weeks with help.

Describe your project — product, status, where you stand — and I’ll send you an action plan within 24 h. First conversation free, no commitment.

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